3 Use cases that can impact HHVBP outcomes and survey results

Reading Time: 3 minutes

Home Health Value-Based Purchasing (HHVBP) isn’t just about prioritizing the patient experience. It’s also about doing things better than your cohort in several categories, which can be improved by finding unique and creative ways to engage patients and their families, ultimately allowing stellar satisfaction scores give you a competitive edge. With HHVBP expanding nationwide, 2023 is the year of competing against your peers — do you have the right digital tools that guide you toward VBP success?

Technology can help bridge the gap between HHVBP measures and success for your agency.

Here are three use cases that can impact outcomes and survey results.

Use case #1: Early intervention
If a patient has a concern and can’t reach their care team, their next step could be an ER visit — which can lead to unnecessary readmission and poor HHVBP outcomes. Real-time messaging and video chat allow patients and caregivers to reach out to care teams with any concerns, no matter how small, ultimately helping in efforts to avoid negative outcomes, unnecessary readmissions or ER visits, and poor patient experiences.

Wound concerns are common, and can rapidly get worse if not treated properly. With secure video chat capabilities, patients and caregivers can enable face-to-face interactions with care team staff so they can determine next steps and treatment education. Emergency room visits and potential unnecessary readmissions can be avoided. If you’ve been to the ER before, then you understand the satisfaction that would come from a clinician chat that could help you in efforts to avoid that experience — and that satisfaction can be reflected on surveys.

Use case #2: Patient and caregiver experience
As a family caregiver, something as simple as the inability to reach care team staff can cause immense frustration. It creates the need for manual work — playing phone tag, physically requesting and waiting for information coming from multiple systems, etc. In the end, the lack of digital pathways can negatively impact satisfaction scores.

With the right technology, communication and collaboration are at the caregiver’s fingertips. Questions are answered quickly, signatures are captured electronically, education is always on demand, and care team staff are just a secure message away. This digital approach to home health comforts caregivers with a sense that care teams are always there — the ultimate satisfaction when it comes to the care of a loved one.

When care teams can collaborate with the patient and family, there is opportunity to address challenges in getting their care plan activated — which can impact outcomes and their satisfaction with the services they receive under your care. Lastly, as the “sandwich generation” continues to expand, the breadth of impact for your digital solutions on family caregivers will grow.

Use case #3: Medication workflows
In home health, it’s not uncommon for staff to find shoeboxes of medication, all of which the patient and caregiver are likely unsure about. Customized forms can be used to send daily or weekly medication reminders, the Education Center can help keep patients and caregivers informed about prescriptions, and messaging and video chat features can help staff review medications between visits.

With the right digital tools, medication confusion can be alleviated, patients and caregivers are empowered with knowledge about their prescriptions, and their concerns can be addressed quickly.