Auto-routing and escalation explained (and why it’s a necessity)

Auto-routing and escalation explained (and why it’s a necessity)

Still relying on old methods of communication? Auto-routing and escalation not only save time for your staff, but also boost satisfaction among patients and family caregivers. This blog explains how this unique technology works and why it could significantly impact the way your organization engages those receiving care.

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3 Things patients and family caregivers DON’T want

3 Things patients and family caregivers DON’T want

In specialty pharmacy, home infusion, home health, and hospice, patients and family caregivers often struggle with the stress of chronic and acute illnesses. Add coordinating and navigating care to that stress and it becomes even more complex. In this blog, we discuss what patients and family caregivers want from their care and how technology can help.

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How we use prescriptive workflows to optimize communications (part 2)

How we use prescriptive workflows to optimize communications (part 2)

You can’t have truly optimized operations with dated manual processes that rely on phone and email. CitusHealth has the most impactful workflows for managing forms, capturing signatures, and educating patients. Read our latest blog to learn more about our prescriptive workflows and what they can do for you.

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