While customer support and customer success may differ, their objective is similar—to create a better overall experience for the client. In this blog, learn how a modern approach to tech support is much like a doctor for technology—helping organizations to reach growth goals and achieve success.
Home-based care technology should be more than a communication platform. It should be a digital solution that continues to innovate and drive success through customer advocacy. In this blog, we discuss CitusHealth’s approach to customer success and how it helps organizations reach goals.
No matter what your business is or what services you offer, branding can be an effective strategy for growth. It’s no different for home-based care providers, who can experience more patients and stronger referral partnerships when their brand is top of mind. In this blog, learn three reasons branding matters and why home-based care organizations should prioritize it.
Patient expectations for care in the home have evolved from playing phone tag to schedule visits to robust digital platforms that give them real-time access to their care teams. In this blog, learn five ways technology should elevate the patient experience.
Everyone has experienced a family member or loved one needing professional care in the home or in a facility. In this series, CitusHealth employees share their personal stories of these experiences. This blog discusses the tedious intake process of an SNF care journey—and how technology could have led to better outcomes.
Hospice and palliative care providers can experience significant benefits from digital platforms that offer patient discussion groups. CitusHealth’s approach to PDGs prioritize seamless communication between care teams and external partners. In this blog, learn four reasons your organization should say Y-E-S to PDGs.
“Clinical communication and collaboration” is becoming an industry buzz phrase—but what exactly is it? In this blog, we define CC&C, discuss its critical role in home-based care, and how CitusHealth leads the way as a CC&C platform.
Referral management in home-based care is known to be a complicated process involving many faxes, phone calls, and emails. In this blog, learn how the right digital tools can optimize care teams and transform referral management with seamless communication and next-level collaborative care.
Providing remote care support for patients, families, and caregivers is a must—while also enabling a higher level of care team collaboration. In this blog, learn how the latest technology can help staff operate more efficiently and achieve higher satisfaction among patients and family caregivers.
Scheduling visits in home-based care can create many challenges. In this blog, learn how the CitusHealth platform has a unique approach that simplifies care coordination between field staff and back office with digital scheduling that gives nurses the freedom to plan their daily tasks.
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