Melissa Kozak
Mar 27 2025
Reading Time: 3 minutes
According to a recent survey by Hospice News, hospice leaders are facing many challenges in 2025 that they’ve seen for the past several years, including ongoing staffing challenges, operational inefficiencies, and the need for better documentation processes.*
Using technology is key to overcoming these challenges. Hospice leaders understand that in today’s environment, solutions that simplify workflows and operations aren’t just “nice to have”–they’re essential for the health of hospice organizations. The Hospice News survey shows that providers understand the important role technology can play in their businesses.
The essential role of care coordination
Hospice organizations face unique challenges providing appropriate care in complex end-of-life situations. This means that efficient care coordination is essential, including consistent communication with patients and caregivers, managing complex symptoms, addressing emotional needs, and coordinating care across various care team members.
Providers must transform their care delivery strategies to better serve patients, family caregivers and remote family members. One approach is to find and address underlying causes of poor care coordination. Effective care coordination is vital to enhancing patient experience, improving quality of life and maximizing reimbursement, and organizations are increasingly looking for integrated solutions to improve care coordination.
Technology to connect patients and caregivers
Patient engagement tools are a great way for patients to share their needs, preferences and concerns with caregivers, while also receiving emotional support and feedback from hospice staff. These tools also help hospice teams coordinate care, monitor patient conditions and respond quickly to emergencies.
In fact, in the Hospice News study, patient engagement tools are ranked as one of the new technology solutions that organizations believe will deliver the greatest return on investment.
Investing in care coordination for a better future
Patient engagement tools like CitusHealth can help facilitate real-time communication, symptom tracking and offer easier access to support services. Features including secure, real-time messaging, secure video sessions, app-less electronic signatures and on-demand resources support better care collaboration. This in turn leads to faster response times, improved productivity, and increased patient engagement.
CitusHealth users also report improved clinician satisfaction and efficiency, supported by auto-upload of selected secure chats and electronic forms to the EHR, making coordination of care easier, reducing the need to physically deliver documents, and improving the quality of each patient record.
When hospice care organizations adopt CitusHealth, clinical roles can become more efficient and work-life balance can be restored. CitusHealth is transforming the way thousands of care teams collaborate with each other, with patients and their families, and with referral partners. In the end, this can help organizations find operational efficiencies and allow patients to receive high quality care.
See for yourself what CitusHealth offers:
Talk to a CitusHealth expert to learn more.
*Source: Hospice News: Hospice Outlook 2025 – The Future of Hospice Care
