Lisa Frain
Dec 2 2024
Reading Time: 4 minutes
For your organization to stay healthy, you need to grow. And in the current business environment, with its ongoing staffing challenges and increasing regulation, the only realistic way to grow is to find ways to do more with less. That includes building strong processes, efficient workflows and effective communication channels. Using technology tools to support those three key areas is vital for organizational growth.
CitusHealth offers features that can help you streamline workflows and keep information organized. Here are some of the features that can help build the efficiencies you need to support a growing business.
Message Center
As organizations grow, they often find their communication needs becoming more complex. Effectively keeping patients, caregivers, providers and others up to date using methods like phone calls or faxes is time-consuming. Having a messaging tool within your technology platform not only saves time spent playing phone tag, but can also make it easier to share key information with the wider care team. Our Message Center helps ensure these communications are HIPAA compliant and allows integration into your EHR for easier and more accurate documentation.
Patient discussion groups (PDGs) are another messaging tool that lets you communicate with the right members of your care team at the right time. For example, intake staff can be included at the outset, and then clinicians can be added as the patient moves through your process. And when someone’s specific role in the patient journey is complete, that person can be dropped from the group to reduce the number of messages each individual receives. What’s more, messages can be tagged and sent to the EHR to document key conversations and decisions.
Forms Center
Any healthcare provider will tell you that documentation—consents, refill reminders, signatures—is a major challenge. Using a paper-based process for documentation is a drain on staff time and difficult to organize and manage. Using electronic forms is helpful in many ways. For example, if it’s time for a patient’s refill, rather than making a phone call, leaving a message and waiting to connect, you can simply send them a form, and they can verify how much of the medication they have left. From there, you can cover clinical questions and get the refill completed more efficiently.
Consent documents for Medicare and Medicaid often need a patient signature, and gathering those electronically lets you avoid sending a clinician or a delivery driver to complete the form. And with electronic forms, there’s no need for storing physical paper. Once a form is signed, it’s safe and secure within the system and can be shared with others who need access. Electronic forms add a lot of value to a growing organization by helping keep both patient-facing and staff-facing documents organized.
Education Center
A growing organization needs to add both staff and patients. Our Education Center gives you one place to store the latest documents, from onboarding and training policies for new hires, to updated medication guidance that patients need to have. Because everything is in the online application, updates happen instantly without the need to redistribute documents.
This feature lets organizations choose administrators who control which team members can see specific documents. For example, clinical staff in the field may need access to instructions to troubleshoot a pump or for other protocols, while patients can be given access to educational materials specific to their therapy type.
Scheduling Center
The more employees and patients you have, the more complex scheduling becomes. A robust scheduling tool can help keep schedules organized and efficient. For your staff, using a centralized application makes it easy to schedule home health or nursing visits to help ensure patient needs are met. And for patients, this tool lets you schedule appointments with ambulatory infusion centers and send appointment reminders in advance to help reduce missed appointments. It also supports patient conversations with staff about a specific visit and includes a view of the patient’s history, all in one place.
To help your organization grow, you need the right tools in place. Contact us to find out how CitusHealth can support your growth goals.
