Using technology to improve staff experience

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Home-based providers often work remotely, which can make communication with the care team and patients challenging. Add to that ongoing labor shortages, constant regulatory updates and ever-changing expectations of patients and their families, and it’s easy to see how staff satisfaction can suffer.

There are new technology tools that can help improve your staff’s work experience by reducing paperwork and making team collaboration easier, which can give them more time to spend with patients and a better work-life balance.

 

 

1. Telehealth and video chat: Having tools that enable online, real-time communication, such as video chat, can benefit both patients and staff. Care teams and patients can connect and engage with each other in real time to share and exchange information that results in a more satisfying care experience, better outcomes and improved staff satisfaction.

2. Integrated EHR capabilities: Using tools that integrate with EHRs is essential to improving staff experience. In our industry, if it’s not documented, you didn’t do it—and that includes patient care at the bedside. Integrated systems can help streamline documentation by reducing or eliminating duplicate work, and they also make it easier to share information with other care team members and with patient families and caregivers. Integrated tools allow your staff to streamline documentation by letting them fill out forms one time and securely share them with other systems and recipients. This is also a major help when family members are not local. For example, when a nurse does a home visit with a patient whose children live out of state, they can still share key documents and engage more family members to support the patient’s care.

3. Digital communication tools: Using communication tools like instant messaging and chat instead of phone calls lets recipients respond on their own terms. When clinicians are seeing several patients during their shift, they don’t have to drop what they’re doing to answer a call. They can reply when they have a break between patients or when their schedule allows. Mobile apps are another tool that can enhance communication between staff members by making it easy to contact supervisors or managers to coordinate patient care. The convenience of these digital tools makes it easier for your staff to focus more on patient care.

 

Technology is key to supporting your staff

CitusHealth simplifies communication and collaboration, making it easier for better patient and family engagement, higher quality care experience, and more satisfied patients, caregivers and staff.

From the beginning of a patient’s journey through the cycle of being on an established routine, our platform gives your staff the tools they need to collaborate and work more efficiently. Contact us to learn more about CitusHealth.